I was billed this month, but I didn’t get a crate. Why?

Our deadline for new subscription signups each month is on the 19th by 9PM, Pacific Time, or earlier, if we sell out of that month’s crates. If you start your subscription any time before the 19th, you will get that current month’s crate as your first Loot Crate. If you sign up on the 20th or any time after, your first Loot Crate DX will be the following month’s crate.

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